Exercise 01: Creating a webMethods AgileApps Cloud Tenant

Introduction

About the Service Desk Application

A Case Management application

• This initial Service Desk application is provided with each Tenant by default
• It might be the only application you require
• You can customize it to meet your business needs
• A given Tenant-account can have only one Service Desk application

Includes an “out of the box” Service Portal

• External users (your customers) can use the Service Portal to create and track cases
• The Service Portal supports a Community and a Knowledgebase
• You can customize the UI to display your organization’s logo and colors

Rebranding

• Administration Users can customize (rebrand) the interface of the Service Portal to reflect your organization's branding and terminology:
  • Logo
  • Color
  • Object/Case labels
• Interface changes will also appear across in the Agent portal of the Service Desk and across all other applications in a cloud-based Tenant
• To more fully customize the UI of your AgileApps applications, consider using an on-premise installation

Exercise

This exercise has three parts:

• In Part 1, you register and log in to a trial webMethods AgileApps Cloud tenant.
• In Part 2, you brand the Service Portal - the interface of the Service Desk application which is meant for external customers.
• In Part 3, you explore the provided Service Desk Application.

Important: You must use Mozilla Firefox or Google Chrome as your Web browser to access webMethods AgileApps Cloud.

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