Article Index

These articles describe design options and provide step-by-step instructions you can use as a template when building your own applications.

1. An Introduction to Dynamic Case Management and the AgileApps Cloud (pdf)
2. Choosing a Development Approach in the AgileApps Cloud (pdf)
3. Building a Dynamic Case Management Application in the AgileApps Cloud (pdf)
4. Building an Advanced Two-Phase Case Management System in the AgileApps Cloud
5. Customizing the ServiceDesk application in the AgileApps Cloud (pdf)
6. Development Techniques in the AgileApps Cloud (pdf)
7. Client Certificate Authentication in a private AgileApps Cloud (pdf)

See also:

• What kind of application do you need? (a good place to start)
• ServiceDesk Features and DCM App Features (to help you choose)
• HowTo Guides

An Introduction to Dynamic Case Management and the AgileApps Cloud