Article History (Deprecated)
From AgileApps Support Wiki
DEPRECATED:
As of Feb 2014, article updates are found in the "New in the Docs" sections of the Release Notes.
Building a Dynamic Case Management Application
Building a Dynamic Case Management Application in the AgileApps Cloud (pdf)
v5 - 16 Aug 2013 (published 23 Aug)
- Modified to reflect reorganized menus.
- Revised material on defining Service Level Objectives to correspond to DCM app procedures.
v4 - Aug 2013:
- Simplify the discussion to focus on building a Dynamic Case Management app, with a short survey of other options
- Add links to reference information in the support wiki in each major section
- p.9: Point out that the application name can be changed at will--for an installed app, as well as one you build
- p. 66: Instructions for packaging the application
v3 - July 2013:
- p.4: Illustrate scope of opportunities in the intro
- p.11: Description of the design approach, and why
- p.13: Prerequisites for building the app
- p.13: Description of the different development approaches
- p.16: Next Steps – what to do next, depending on the development approach
- p.21: Creating a new DCM app
- pp. 38-45: Improve organization of process-construction information
- p. 72: Highlight additional development tools
v2 - 6/18/2013:
- Improve instructions for process models and add-record rule action.
v1 - 6/13/2013:
- Explanation of rule processing, improved testing instructions.
Customizing ServiceDesk
Customizing the ServiceDesk application in the AgileApps Cloud (pdf)
v2 - 16 Aug 2013 (published 23 Aug)
- Modified to reflect reorganized menus
- Added material on defining SLAs
v1 - Aug 2013:
- Overview of ServiceDesk features
- Changing the application name and object names
- Customizing the Service Portal, with Community and Knowledge Base options
Introduction to Dynamic Case Management
An Introduction to Dynamic Case Management and the AgileApps Cloud (pdf)
Aug 2014
- Created