Exercise 02: Creating Applications and Defining Objects

Introduction

Types of AgileApps Applications

• Dynamic Case Management (DCM) Application
  • Automates the handling of Cases, Incidents, or Investigations
  • Allows for process variants for dynamic behavior

• Service Desk Application
  • An example of a Dynamic Case Management system
  • Specialized to provide additional features for customer support

• Database (DB) Application
  • A generic Web-based database application
  • Like a spreadsheet but with extra capabilities

Dynamic Case Management (DCM) Application

The front-line of customer, partner, and employee engagement A case is a unit of work A case Object can have a different name (other than “case”) Examples:

• Service Requests
  • Customer Service
  • Claims Management
  • Employee, Supplier, and Partner on-boarding & off-boarding
  • Complex, high-value proposals
• Incident Management
  • Order Exception Management
  • Complaint Management
  • Dispute Resolution
  • Employee Health and Safety
• Investigations
  • Customer Analysis
  • Regulation, Audit requests, and tracking
  • Compliance Tracking
  • Fraud investigations

Three Ways of Creating an Application

• Start with a sample application and customize it
• Create a new application:
  • Import your Object and data from a spreadsheet
• Create a new application:
  • Use the Wizard to start “from scratch”

Creating an Application from a Sample Application

• Select from many pre-built applications in the Marketplace
  • Software AG owned source of pre-built applications
  • Download for use with cloud tenants only
  • Number of the available application may vary from time to time

• Customize as required

Create a New Application by Importing Spreadsheet Data

• Object structure and Data only – no formulas
• Paste spreadsheet data

• OR: Load from File

Creating a New Application Using the Wizard

• Use to create a custom application from scratch
• You specify Object definitions by filling in the form

• Hint:
• Type a Field Label carefully (because it is used to create the field name)
  • The label can change - the internal name never does

Exercise

In this exercise, you will generate three webMethods AgileApps Cloud applications in three different ways:

• From an Excel spreadsheet.
• From an existing sample Application
• Using the New Application Wizard.

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