Global Template Variables

> Customize > Custom Template Variables

The variables that are predefined on this page are used in the default email templates. Modifying them effectively customizes the templates for your installation.

The variables can also be used in Print Templates, and you can add as many additional variables as you need.

To modify the custom template variables:

1. Go to > Customize > Custom Template Variables
2. Modify the default variables for your installation:
   • #custom.support_team_name - Provide the name of your support team. This variable tells an email recipient where the message came from.
   • #custom.support_email_address - This is the address that message replies will go to. By default, it points to the default Email to Case address that comes pre-configured with the system. (Replies to that address are automatically recorded in the case history. It can also be configured to allow for cases to be created.
   • #custom.noreply_email_address - The "No Reply" address used for messages that should never receive a response. (For example, a "bounce" email that can be configured to go back to an unrecognized sender.)