Difference between revisions of "Service Portal Config"

From AgileApps Support Wiki
imported>Aeric
imported>Aeric
Line 11: Line 11:
#:[[File:CasePortalRegistrationOption.png]]
#:[[File:CasePortalRegistrationOption.png]]
#:'''Self-registration''' is generally useful for business-to-consumer (B2C) support, where customers may have purchased your products through a retail channel. When customers visit your Service Portal, they can then login using their Facebook, Twitter, or Google ID--or they can create a new username and password at the portal site.
#:'''Self-registration''' is generally useful for business-to-consumer (B2C) support, where customers may have purchased your products through a retail channel. When customers visit your Service Portal, they can then login using their Facebook, Twitter, or Google ID--or they can create a new username and password at the portal site.
For B2B support, this option is generally disabled. When it is, customers can register only when you [[ServicePortal Invitations|send them an invitation]].
#: For B2B support, this option is generally disabled. When it is, customers can register only when you [[ServicePortal Invitations|send them an invitation]].
# You can also upload a logo image and customize the Service Portal in other ways.
# You can also upload a logo image and customize the Service Portal in other ways.
#: ''Learn more:''  
#: ''Learn more:''  

Revision as of 19:01, 13 May 2013

To configure the Service Portal, you start by selecting the features you want:

  1. Go to GearIcon.png > Channels > Service Portal
    CustomizePortalOption.png
    The Configure Service Portal page opens.
    ConfigureServicePortal.png
  2. Under Portal Features:
    1. Click the Community checkbox to let users interact with each other
    2. Click the Knowledge Base checkbox to give users access to articles you\’ve published
    CustomizePortalFeatures.png
  3. Next decide if you\’ll allow users to register themselves:
    CasePortalRegistrationOption.png
    Self-registration is generally useful for business-to-consumer (B2C) support, where customers may have purchased your products through a retail channel. When customers visit your Service Portal, they can then login using their Facebook, Twitter, or Google ID--or they can create a new username and password at the portal site.
    For B2B support, this option is generally disabled. When it is, customers can register only when you send them an invitation.
  4. You can also upload a logo image and customize the Service Portal in other ways.
    Learn more:
    Branding ServiceDesk for your Organization.
    Service Portal Settings, for a complete list of settings