Self Registration

Self Registration allows any users who come to your portal to log in using their Facebook, Twitter, or Google ID. Self Registration is enabled when Template:HDlink.

In many cases, it makes sense to all users to register themselves. For example, if a product is sold through retail channels, customers will come to the service desk through the organization's website, and register to get support. In such circumstances, there is rarely a need to invite contacts to the Support Portal (although it can be done).

In other cases, access to the Support Portal is much more restricted. In a B2B setting, for example, only employees of a client company will be eligible to register as service desk users. In those circumstances, you'll want to Template:HDlink.