Difference between revisions of "Self Registration"
imported>Aeric (Created page with "[[{{HelpDesk}}:Customizing the Service Desk#self-registration|Self Registration]] allows any users who come to your portal to log in using their {{SocialID}}. In many cases, it ...") |
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[[{{HelpDesk}}:Customizing the Service Desk#self-registration|Self Registration]] allows any users who come to your portal to log in using their {{SocialID}}. | [[{{HelpDesk}}:Customizing the Service Desk#self-registration|Self Registration]] allows any users who come to your portal to log in using their {{SocialID}}. Self Registration is enabled when {{HDlink|Customizing the Service Desk}}. | ||
In many cases, it makes sense to do that. For example, if a product is sold through retail channels, customers will come to the service desk through the organization's website, and register themselves to get support. In such circumstances, there is rarely a need to invite contacts to the Service Desk (although it can be done). | In many cases, it makes sense to do that. For example, if a product is sold through retail channels, customers will come to the service desk through the organization's website, and register themselves to get support. In such circumstances, there is rarely a need to invite contacts to the Service Desk (although it can be done). | ||
In other cases, access to the Service Desk is much more restricted. In a B2B setting, for example, only employees of a client company will be eligible to register as service desk users. In those circumstances, you'll want to [[{{HelpDesk}}:Inviting Contacts|invite contacts]] to use the portal. | In other cases, access to the Service Desk is much more restricted. In a B2B setting, for example, only employees of a client company will be eligible to register as service desk users. In those circumstances, you'll want to [[{{HelpDesk}}:Inviting Contacts|invite contacts]] to use the portal. | ||
Revision as of 18:11, 1 November 2012
[[Template:HelpDesk:Customizing the Service Desk#self-registration|Self Registration]] allows any users who come to your portal to log in using their Facebook, Twitter, or Google ID. Self Registration is enabled when Template:HDlink.
In many cases, it makes sense to do that. For example, if a product is sold through retail channels, customers will come to the service desk through the organization's website, and register themselves to get support. In such circumstances, there is rarely a need to invite contacts to the Service Desk (although it can be done).
In other cases, access to the Service Desk is much more restricted. In a B2B setting, for example, only employees of a client company will be eligible to register as service desk users. In those circumstances, you'll want to [[Template:HelpDesk:Inviting Contacts|invite contacts]] to use the portal.