Difference between revisions of "Event Rules"
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''' | '''[[File:GearIcon.png]] > Customize > Event Based Rules''' | ||
Specify one or more Rule Sets to execute when any of the following actions are taken on a Case and specify the order in which they execute, if there is more than one: | Specify one or more Rule Sets to execute when any of the following actions are taken on a Case and specify the order in which they execute, if there is more than one: | ||
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:* '''Case Reopened -''' A closed Case is reopened. | :* '''Case Reopened -''' A closed Case is reopened. | ||
:* '''Case Owner Changed -''' Someone new becomes responsible for the Case. | :* '''Case Owner Changed -''' Someone new becomes responsible for the Case. | ||
Revision as of 02:26, 2 November 2012
> Customize > Event Based Rules
Specify one or more Rule Sets to execute when any of the following actions are taken on a Case and specify the order in which they execute, if there is more than one:
- Case Created - A new Case is created.
- Case Updated - Data associated with the Case is modified.
- Case Deleted - A Case is deleted.
- Case Reopened - A closed Case is reopened.
- Case Owner Changed - Someone new becomes responsible for the Case.