Difference between revisions of "HowTo:Send Messages to Multiple Recipients"
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:'''Disadvantage:''' Requires manual effort that becomes excessive when duplicated my different users and/or repeated by the same user. | :'''Disadvantage:''' Requires manual effort that becomes excessive when duplicated my different users and/or repeated by the same user. | ||
:''Learn more:'' [[Working_with_Cases#Respond to a Case or Add a Note|Respond to a Case or Add a Note]] | :''Learn more:'' [[Working_with_Cases#Respond to a Case or Add a Note|Respond to a Case or Add a Note]] | ||
===Email Template=== | |||
:When creating an [[Email Template]], a comma-separated list of recipients can be specified. | |||
:There are multiple ways to do it: | |||
::* Individual recipient addresses can be hard-coded into the <tt>To</tt>, <tt>Cc</tt>, or <tt>Bcc</tt> fields. | |||
::* [[Template Variables]] can be used include individual email addresses from related [[Contacts]] and [[Users]], by referencing [[Lookup]] fields contained in the current record. | |||
:'''Advantage:''' xx | |||
:'''Disadvantage:''' xx | |||
===Mechanism=== | ===Mechanism=== | ||
Revision as of 02:06, 29 January 2014
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For: Designers See more: |
There are many ways to send a single message to multiple recipients. This writeup summarizes the possibilities, so you can choose the mechanism that is most appropriate for your application.
User-Controlled
- When sending an email from a Case or from any other record in the system, a user can add as many recipients as they like.
- Advantage: Infinite flexibility
- Disadvantage: Requires manual effort that becomes excessive when duplicated my different users and/or repeated by the same user.
- Learn more: Respond to a Case or Add a Note
Email Template
- When creating an Email Template, a comma-separated list of recipients can be specified.
- There are multiple ways to do it:
- Individual recipient addresses can be hard-coded into the To, Cc, or Bcc fields.
- Template Variables can be used include individual email addresses from related Contacts and Users, by referencing Lookup fields contained in the current record.
- Advantage: xx
- Disadvantage: xx
Mechanism
- Description.
- Advantage: xx
- Disadvantage: xx
Wrap Up
...What you've done.... ...List of things you've explored/learned about/played with:
- ...
- Learn more:
- ...