Application Options

Different Kinds of Applications

• ServiceDesk application

  ServiceDesk is an specialized version of a Dynamic Case Management (DCM) app that is optimized to handle incoming incident reports, service requests, or "trouble tickets". It is the initial application your organization sees and, for many, it is the only application they need.

• Dynamic Case Management application

  A DCM app is an extended, general-purpose extension of a database application that helps to manage incoming cases (aka requests, investigations, or incidents). Your organization can have only one ServiceDesk application, but you can have as many DCM apps as you want.

• Database Application

  A database app provides interactive design, pre-built forms, the ability to collaborate, and much more. Like DCM apps, you can have as many database apps as you want.

Learn more: Types of Applications

Different Kinds of Installations: On-Premise or In the Cloud

Most organizations get started by creating an application or two in the public cloud. With it's high level of data security and the ability to copy your data locally, anytime you need it, many organizations never need to go any further. But there are a variety of reasons why an organization might want an on-premise installation. Those features are described here:

• On-Premise Installation

Tip: Applications created in the cloud can be packaged into a zip file and installed in the new platform instance, wherever it may be.