Difference between revisions of "Rule Actions"

Revision as of 01:39, 17 April 2013

Each Rule can carry out one or more of these actions:

Assign to User - Determine the new owner of the Case record
Assign to Team - Determine the group it goes to, so members of the group can claim it

Start Activity - Automatically initiate an activity associated with a Case Process
Change Activity Status - Set the status of the activity.

Execute Rule Set - Chain to a different Rule Set, and execute those Rules. Come back to this when done, and resume processing with the next Rule.
Invoke Method - Invoke a method in a Java Class

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 <noinclude>__NOINDEX__</noinclude>
+Each Rule can carry out one or more of these actions:
+:* '''Set Priority -''' Change the priority of a case, for example from "P2" to "P1"
+:* '''Set Status -''' Change the status of a Case--for example, to mark it as closed
+:* '''Update Record -''' Make a change to the Case record
+:
+:* '''Assign to User -''' Determine the new owner of the Case record
+:* '''Assign to Team -''' Determine the group it goes to, so members of the group can claim it
+:
+:* '''Send Email -''' Send a message, optionally using an [[Email Template]]
+:* '''Post Message in Relay -''' Deliver a message to a social-networking [[Relay]] feed
+:
+:* '''Start Activity -''' Automatically initiate an activity associated with a Case [[Process]]
+:* '''Change Activity Status -''' Set the status of the activity.
+:
+:* '''Execute Rule Set -''' Chain to a different Rule Set, and execute those Rules. Come back to this when done, and resume processing with the next Rule.
+:* '''Invoke Method -''' Invoke a method in a Java [[Class]]