Difference between revisions of "Self Registration"
imported>Aeric m (Text replace - 'Service Desk' to 'Support Portal') |
imported>Aeric |
||
| Line 3: | Line 3: | ||
In many cases, it makes sense to all users to register themselves. For example, if a product is sold through retail channels, customers will come to the service desk through the organization's website, and register to get support. In such circumstances, there is rarely a need to invite contacts to the Support Portal (although it can be done). | In many cases, it makes sense to all users to register themselves. For example, if a product is sold through retail channels, customers will come to the service desk through the organization's website, and register to get support. In such circumstances, there is rarely a need to invite contacts to the Support Portal (although it can be done). | ||
In other cases, access to the Support Portal is much more restricted. In a B2B setting, for example, only employees of a client company will be eligible to register as service desk users. In those circumstances, you'll want to | In other cases, access to the Support Portal is much more restricted. In a B2B setting, for example, only employees of a client company will be eligible to register as service desk users. In those circumstances, you'll want to {{HDlink|Invite Contacts to the Service Portal}}. | ||
Revision as of 23:38, 12 November 2012
Self Registration allows any users who come to your portal to log in using their Facebook, Twitter, or Google ID. Self Registration is enabled when Template:HDlink.
In many cases, it makes sense to all users to register themselves. For example, if a product is sold through retail channels, customers will come to the service desk through the organization's website, and register to get support. In such circumstances, there is rarely a need to invite contacts to the Support Portal (although it can be done).
In other cases, access to the Support Portal is much more restricted. In a B2B setting, for example, only employees of a client company will be eligible to register as service desk users. In those circumstances, you'll want to Template:HDlink.