Difference between revisions of "Event Rules"

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imported>Aeric
imported>Aeric
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:* '''Case Reopened -''' A closed Case is reopened.
:* '''Case Reopened -''' A closed Case is reopened.
:* '''Case Owner Changed -''' Someone new becomes responsible for the Case.
:* '''Case Owner Changed -''' Someone new becomes responsible for the Case.
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Revision as of 21:11, 5 December 2012

GearIcon.png > Customize > Event Based Rules

Specify one or more Rule Sets to execute when any of the following actions are taken on a Case and specify the order in which they execute, if there is more than one:

  • Case Created - A new Case is created.
  • Case Updated - Data associated with the Case is modified.
  • Case Deleted - A Case is deleted.
  • Case Reopened - A closed Case is reopened.
  • Case Owner Changed - Someone new becomes responsible for the Case.