Attachments

Working with Attachments

Adding an Attachment

To add an attachment to a record:

1. When viewing or creating a a Case record or some other record, under Attachment, click [Select a File].
2. When adding Private Notes and Email Messages, click [Attach File].
3. When viewing a record, under Files in the sidebar, click Add File.
4. Fill in the Attachment Settings
5. Click [Save]

Viewing Attachments

When viewing a a Case record or some other record, attachments are listed under Files in the sidebar.

Clicking an attachment lets you download it or view it immediately, depending on your Service Provider's __TBD: configuration__.