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Difference between revisions of "Email Bounce Notification"

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===How it Works===
===How it Works===


When you send an email message from the platform and it bounces, you will be notified by email, so that you can then take action to correct the email address for that Contact, or try again later.  
When you send an email message from the platform and it bounces, you are notified by email, so that you can then take action to correct the email address for that Contact, or try again later.


===What about Marketing Campaign Email Bounces?===
===Troubleshooting: I'm not getting any Email Bounce Notification Messages===
Email bounces can also happen in Marketing Campaigns, however, you will not receive email notification from campaign bounces.
If you were expecting a bounce message and didn't get it, check your Spam folder. Your email service provider may have identified the email bounce notification as spam, and your email client may be setup to automatically move spam to a separate folder.  


Email bounces from campaigns are tracked from [[Campaign Manager#Advanced_Marketing_Reports|Advanced Marketing Reports]] in [[Campaign Manager|Campaigns]].
To avoid this problem, add a line to your [[Email Templates]], requesting that the recipients add your email address to their contacts list, like this:
 
===Troubleshooting: I'm not getting any Email Bounce Notification Messages===
In large campaigns, you can expect that some email addresses are no longer valid. If you were expecting a bounce message and didn't get it, check your Spam folder. Your email service provider may have identified the email bounce notification as spam, and your email client may be setup to automatically move spam to a separate folder.


To avoid this problem, add a line to your email campaigns, requesting that the recipients add your email address to their contacts list, like this:
:{|
<pre>In order to ensure delivery of our emails to your inbox, please remember to add  
In order to ensure delivery of our emails to your inbox, please remember to add  
our email address to your email address book.</pre>
our email address to your email address book.
|}

Latest revision as of 00:00, 16 May 2013

When you send an email message to an address that is no longer active, or if the email server is very busy, you may get an error message (a bounce message).

How it Works

When you send an email message from the platform and it bounces, you are notified by email, so that you can then take action to correct the email address for that Contact, or try again later.

Troubleshooting: I'm not getting any Email Bounce Notification Messages

If you were expecting a bounce message and didn't get it, check your Spam folder. Your email service provider may have identified the email bounce notification as spam, and your email client may be setup to automatically move spam to a separate folder.

To avoid this problem, add a line to your Email Templates, requesting that the recipients add your email address to their contacts list, like this: 

In order to ensure delivery of our emails to your inbox, please remember to add 
our email address to your email address book.
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