Difference between revisions of "Service Portal Config"
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## Click the '''Knowledge Base''' checkbox to give users access to articles you've published | ## Click the '''Knowledge Base''' checkbox to give users access to articles you've published | ||
#:: In the portal, the '''Cases''' tab lets customers create new cases and monitor cases they have created. | #:: In the portal, the '''Cases''' tab lets customers create new cases and monitor cases they have created. | ||
#:: These options create | #:: These options create additional tabs that portal users can access. | ||
#:[[File:CustomizePortalFeatures.png]] | #:[[File:CustomizePortalFeatures.png]] | ||
# <span id="self_registration">Next decide if you'll allow users to register themselves:</span> | # <span id="self_registration">Next decide if you'll allow users to register themselves:</span> | ||
#:[[File:CasePortalRegistrationOption.png]] | #:[[File:CasePortalRegistrationOption.png]] | ||
#:'''Self-registration''' is generally useful for business-to-consumer (B2C) support, where customers may have purchased your products through a retail channel. When customers visit your Service Portal, they can then login using their | #:'''Self-registration''' is generally useful for business-to-consumer (B2C) support, where customers may have purchased your products through a retail channel. When customers visit your Service Portal, they can then login using their Google ID--or they can create a new username and password at the portal site. | ||
#: For B2B support, this option is generally disabled. When it is, customers can register only when you [[ServicePortal Invitations|send them an invitation]]. | #: For B2B support, this option is generally disabled. When it is, customers can register only when you [[ServicePortal Invitations|send them an invitation]]. | ||
# You can also upload a logo image and customize the Service Portal in other ways. | # You can also upload a logo image and customize the Service Portal in other ways. | ||
#: ''Learn more:'' | #: ''Learn more:'' | ||
#:: [[ | #:: [[Branding Applications for Your Organization]] | ||
#:: [[Service Portal Settings]], for a complete list of settings | #:: [[Service Portal Settings]], for a complete list of settings | ||
<noinclude> | <noinclude> | ||
Latest revision as of 09:52, 4 July 2019
To configure the Service Portal, you start by selecting the features you want:
- Go to
> Channels > Service Portal
- The Configure Service Portal page opens.
- Under Portal Features:
- Click the Community checkbox to let users interact with each other
- Click the Knowledge Base checkbox to give users access to articles you've published
- In the portal, the Cases tab lets customers create new cases and monitor cases they have created.
- These options create additional tabs that portal users can access.
- Next decide if you'll allow users to register themselves:
- Self-registration is generally useful for business-to-consumer (B2C) support, where customers may have purchased your products through a retail channel. When customers visit your Service Portal, they can then login using their Google ID--or they can create a new username and password at the portal site.
- For B2B support, this option is generally disabled. When it is, customers can register only when you send them an invitation.
- You can also upload a logo image and customize the Service Portal in other ways.
- Learn more:
- Branding Applications for Your Organization
- Service Portal Settings, for a complete list of settings
- Learn more:
