AgileApps Support Wiki Pre Release

History object

From AgileApps Support Wiki
Revision as of 23:55, 11 November 2014 by imported>Aeric (→‎History Fields)

The History object keeps track of activities related to a record. In the UI, history is shown below the record details.

History Fields

Label Field name Notes
Category category Identifies the type of activity.
For example:
  • 2 - Updated this case*
  • 4 - Closed this case
  • 11 - Completed this task
  • 25 - Changed field value* (only applies to Audited Fields
  • 29 - Added a note.
  • 61 - Sent mail
*Category 25 is used when a case field is modified. Category 2 does not appear to be used.

For a complete list, see GearIcon.png > Customization > Global Picklists > History Category'

Description description

Varies, depending on the activity category.
For category 25 (audited field modified), the structure is:
{#structure-identifier^field-label^old-value^new-value^00005}

Example:

{#field_audit.recordname_modified_old_to_new
^#fieldlabel.c3a93f70aa004de6aeb5f9073eb1f759.subject
^Original case title
^Revised case title
^000005}

(If multiple audited fields were modified during a record update, there is one history entry per field.)

Related To related_to {object_id}:{record_id}
History Created By history_created_by For an incoming email, the history record's created_by field has the system ID. This field records the ID of the sender, if the from address is recognized.
Submitter Photo ID submitter_photo_id The reference ID for the user photo that appears to the left of the activity note in the history.
Enumerated Field Tracker enumerated_field_tracker __TBD: Sherwin__
Entity Id entity_id Internal. Identifies the source of an activity record that originated outside the system.
Resolved resolved not used
Visible to Customer visible_to_customer This flag is true for activity notes that are shown in the service portal, where a portal user (as distinct from an internal user) can see them.
Helpful Count helpful_count

These counts are used for comments on articles posted in the knowledge base, where users can vote them up or down.

Unhelpful Count unhelpful_count
Hours Spent hours_spent not used
From User ID from_user_id Sender's ID, for outgoing messages
Original Message original_email_message Incoming email fields.
Sender Name from_name
Attachments attachments
Email Headers email_headers

Standard Fields

Standard Field Parameters