URL Addresses
From AgileApps Support Wiki
Revision as of 02:18, 26 March 2014 by imported>Aeric (→Accessing Tabs=)
These URL Address patterns can be pasted into an email or used as a link from external applications.
- See also: Quick Links
Accessing Specific Records
- This pattern goes to a case record:
- https://{domain}/networking/servicedesk/index.jsp#_/xx
- This pattern goes to a record in a specified object:
- https://{domain}/networking/servicedesk/index.jsp#_/xx
Accessing Tabs
These patterns go to the specified tabs in any application:
- https://{domain}/networking/servicedesk/index.jsp#_dashboard
- https://{domain}/networking/servicedesk/index.jsp#_cases
- https://{domain}/networking/servicedesk/index.jsp#_tasks
- https://{domain}/networking/servicedesk/index.jsp#_twitter
- https://{domain}/networking/servicedesk/index.jsp#_reports
These go to the specified tabs in the ServiceDesk application:
- https://{domain}/networking/servicedesk/index.jsp#_accounts
- https://{domain}/networking/servicedesk/index.jsp#_contacts
- https://{domain}/networking/servicedesk/index.jsp#_articles
Community Thread
- This pattern goes to a community conversation in the ServiceDesk application:
- https://{domain}/networking/servicedesk/index.jsp#_/xx
Contact Phone Number
- This pattern goes to a Contacts record in the ServiceDesk application:
- https://{domain}/networking/servicedesk/index.jsp#_phone/{phoneNumber}
- where the phone number has no spaces or punctuation characters.
KnowledgeBase Article
- This pattern goes to a knowledgebase article in the ServiceDesk application:
- https://{domain}/networking/servicedesk/index.jsp#_/xx