Application Options

Different Kinds of Applications

• ServiceDesk application

  ServiceDesk is an specialized version of a Dynamic Case Management (DCM) app.

• Dynamic Case Management application

  A DCM app is an extended, general-purpose extension of a database application that helps to manage incoming cases (aka requests, investigations, or incidents).

• Database Application

  A database app provides interactive design, pre-built forms, the ability to collaborate, and much more.

Learn more: Types of Applications

Installation Options: On-Premise or In the Cloud

Most organizations get started by creating an application or two in the public cloud. With it's high level of data security and the ability to copy your data locally, anytime you need it, many organizations never need to go any further. But there are a variety of reasons why an organization might want an on-premise installation. Those features are described here:

• On-Premise Installation

Tip: Applications created in the cloud can be packaged into a zip file and installed in the new platform instance, wherever it may be.