What kind of application do you need?

When you're building an application, the first decision you need to make is which kind of app to build.

Here is an overview of the different application types:

A specialized and enhanced version of a DCM app, ideal for interacting with customers

Since all of your customers access the same URL, you can have only one ServiceDesk application at a time.

A case is any unit of work that comes in the door--especially one that will pass through multiple hands before it is done.

A DCM app is one that is optimized for that purpose.

The Cases Object enables collaboration, and it keeps all pertinent information in one place.

You can have as many DCM apps as you want.

This is fundamental type of application, on which the others are built.

If you need to store data and share it with others, use a Database app.

You can have as many Database apps as you want.

Note: Other than ServiceDesk, all entries in the Application Catalog are DCM apps or Database apps.

Learn more: Applications