Rule Actions

1. Select the action to perform when Rule conditions are satisfied.
   (Possible actions are listed below)

2. As with conditions, additional options appear, depending on the action you select.

   

3. Click [Add More] to specify additional actions.

   

Set Priority

• • This option appears for Cases. It allows the priority to be changed--for example from "P2" to "P1"
  • Trigger Rules - This option enables the firing of Case-update rules.

Set Status

• • This option appears for Cases. It allows the status to be changed--for example, to Closed
  • Trigger Rules - This option enables the firing of Case-update rules.

Add Record

Add a record to a selected object

• • Do Not Trigger Rules - By default, Rules are enabled when adding a record. This option disables them.

=====Update Record===== Modify data in the current record

• • Trigger Rules - This option enables the firing of record-updated rules.

Warning: Be careful when triggering rules in a record-update action. Make sure that there is no possibility of an "infinite regression", where one update triggers a Rule which updates a record, which re-triggers the first Rule, and so on.

• Select fields to modify -- including fields in a record targeted by a Lookup field in the current record, or fields targeted by Lookups in those records, and so on, as shown in the Field Chooser example below.
• For each field, use the Expression Builder to specify the field value.

Field Chooser example:

Add Note

Add a note to the current record.

• • Enter text for the note in the text area
  • Use the field selector to add record variables
  • Example: This note is for $user.full_name.

Assign to User

Determine the new owner of the record

Assign to Team

Determine the group the record goes to, so members of the group can claim it.

Send Email

Send a message, optionally using an Email Template

Note:
Do not choose a template that includes a JSP page as an attachment.
Learn more: JSP Attachment Deprecation

Create Task

Create a new task and specify who it is to be assigned to

• • Provide a duration (optional)
  • Provide a subject and description
  • Use the field selector to add record variables

Start Process

Automatically initiate a Process.

Change Process Status

Set the status of the process.

Execute Rule Set

Chain to a different Rule Set, and execute those Rules. Come back to this set when done, and resume processing with the next Rule.

Invoke Method

Invoke a method in a Java Class

Return Process Decision Value

This action can be taken by a Rule in a Rule Set whose return type is "Process Decision Value".

The specified value becomes available for testing in a Process Decision Switch.

When this action is taken, rule processing stops.

Learn more: Rule Set Properties

Return Step Owner

This action can be taken by a Rule in a Rule Set whose return type is "Step Owner".

Select the User, Role, or Team who will be the assigned the task associated with a Process step.

When this action is taken, rule processing stops.

Learn more: Rule Set Properties