Timer Rules

> Case Automation > Business Rules

Timer rules let you set up a schedule of actions to be carried out at specific intervals before or after dates and times stored in a record.

Working with Timer Rules

To create or modify a Timer Rule:

1. Select an existing event, or click [New Event]
2. Fill in the information below
3. Click [Save]

Timer Rule Settings

Basic Information

• Name - Give the timer event a name.
• Enabled - Designate the event as enabled or disabled. (Disable it to keep it from firing, without deleting it.
• Type -

• Case Timer Event - The elapsed time is relative to a Cases Object record.
• Task Timer Event - The elapsed time is relative to a Tasks Object record (choose which).
• Calendar Event - The event occurs at a fixed (possibly repeating) date and time. (For example, every 3rd Friday of the month.)

• Execute - Execute the Rule Set(s) associated with the event:

• The specified number of Hours, Days, Business Days, Weeks, or Months
• Before or After
• The value of the specified date/time field associated with the Case or Activity:

• Case: Date Modified, Date Created, Completion Date, Target Date, or Deadline Date
• Activity: Date Started, Target Date, or Deadline Date

Rules

Specify one or more Rules to execute when the specified time has elapsed. Then rearrange their order of execution (top to bottom), add more, or remove entries from the list, as needed.