AgileApps Support Wiki Pre Release

Best Practices for Using ServiceDesk

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Revision as of 00:07, 15 November 2012 by imported>Aeric (Created page with "Use the tips on this page to use your {{HelpDesk}} solution in the most advantageous ways. __NUMBEREDHEADINGS__ ===Setting Up a B2B System=== :* For a business-to-business system...")
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Use the tips on this page to use your Template:HelpDesk solution in the most advantageous ways.

1 Setting Up a B2B System

  • For a business-to-business system, you'll typically have an Account record for each organization you serve, and Contact records for the individuals in those organizations.

2 Setting Up a B2C System

3 Changing Case Status

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