Service Portal

The Service Portal provides a URL that external users can use to access the knowledge base, get help, file a support case. It's a place where they can get information they need, or provide information that is required.

Both registered users and guests can use the portal. The features that different users can access depends on the configuration choices made when Customizing the Service Portal.

To visit the Service Portal, customers and other visitors use the same URL you visit when you log in.

Your configuration settings tell which kinds of users are allowed:

• Guests are visitors who can access Support Portal features without logging in
• Registered Users are visitors who can log in to access Support Portal features
• Internal Users are Case Agents and other support staff who work with the system to manage support cases