Timer Rules

{solution} > Case Types > {case type} > Timer Events

Timer events let you set up a schedule of actions to be carried out at specific times during the handling of a case.

Creating or Modifying a Timer Event

To create or modify a Timer Event:

1. Go to {solution} > Case Types > {case type} > Timer Events
2. Select an existing event, or click [New Event]
3. Fill in the information below
4. Click [Save]

Basic Information

• Name - Give the timer event a name.
• Enabled - Designate the event as enabled or disabled. (Disable it to keep it from firing, without deleting it.
• Type -

• Case Timer Event - The elapsed time is relative to the overall case.
• Activity Timer Event - The elapsed time is relative to a specific Case Activity (choose which).

• Execute - Execute the Rule Set(s) associated with the event:

• The specified number of Hours, Days, Business Days, Weeks, or Months
• Before or After
• The value of the specified date/time field associated with the Case or Activity: Date Started, Target Date, or Deadline Date

Execute Rule Set

Choose one or more Rule Sets to execute when the specified time has elapsed.