Related Information

View: {tab} > {record} > Related Information (if present in the form)
Create: > Customization > Objects > {object} > Forms > {form} > New Related Information
Customize: > Customization > Objects > {object} > Forms > {form} > {related information section}

Viewing Related Records

When a record is displayed, this section of a form displays related records--records in other objects that contain a Lookup to the current record. The result is a 360-degree view of the current record that surveys all relevant data.

When viewing a Customer, for example, the Related Information section shows you all Orders the Customer has made. That view is made possible by the fact that the Orders object has a lookup to Customers:

A Related Information section is automatically created for all objects, although you may choose to hide that information when a record is displayed in a Form. You can also create additional (optional) Related Information Sections.

Learn more: Object Relationships

Related Records

As additional Object relationships are added, the related records are displayed in a new section. Each new section uses the Object name as the heading title, and can include the following built-in Custom Form Actions:

[New Record] to add a record to any object in the section
[New Note] or [New Attachment] (Optional)
[New Email] or [Log Activity] (Optional)

Field Audit Log

When Field Audit Log Settings are enabled, the Related Information section displays a log of changes to data in the fields that were selected for auditing.

Working with Related Information Sections

Related Information Sections can display records from a Related Object or from an External Data Source.

Users that have the Customize Objects permission can can develop personalized sections in records.

A new Related Information section can be created for any object that is the target of a Lookup. (For most Lookups, related records appear in the default Related Information section. But you can remove them from there before creating a separate section.)

Note: The Multi Object Lookup is a special kind of Lookup that does not generate a Related Information section automatically. To show records related by that kind of relationship, you create the Related Information section manually, in the object which has become the target of a Multi Object Lookup.

Object-Based Related Information Section

To add an Object-Based Related Information Section:

Click > Customization > Objects > {object} > Forms > {form}
Click the New Related Information link
Provide the information below
Click [Save].
The name of the Related Information section appears in the Form

Information Source: Object

Object Name

Name of the Object

Title

Title for this information; The page expands to display additional fields.

Specify Fields to Link

Select the first field from the list of those available in the selected object
Select the second field, which contains the ID

Note: If the first field selected was a Multi Object Lookup field, then ID is the only valid choice. If any other choice is made, the Related Information section will be empty.

Optionally, click the (+) icon to add additional linked fields
Click the [-] button to remove linked fields

Learn more: About the Specify Fields to Link Option

Select Fields to Display

Select fields in the list of those Available, and click the right-arrow button to move them to the Selected column; Optionally, click the up- or down-arrow buttons to change the order in which the fields appear

Sort By

Choose a field to determine the sort order of the records, and choose either Descending or Ascending order

Additional Sort By

Optionally, choose a second-level sort

Choose a field to determine the sort order of the records, and choose either Descending or Ascending order

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Scrolling Window Size

Define the number of rows to display by selecting a Scrolling Window Size; Choose from:

No Scrolling, Show all Rows
5 Records, Scroll Window
10 Records, Scroll Window
20 Records, Scroll Window
30 Records, Scroll Window
40 Records, Scroll Window
50 Records, Scroll Window

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Specify a Linking Field for a Join

Use this section to define a "join" between objects. When a join is defined, two objects become related.

Learn more: Define Join Relationships

Considerations

Joins are based on a set of field visibility lookups, name fields and fields succeeded by a '#'

Joins are also possible on the fields which are part of the object Index

In the case of multiple fields in the object index, only the first field is considered for joining
A total of three joins can be specified

Related Information Display Settings

Use the Display Settings feature to:

Make Related Information sections Hidden or Visible
Order the Related Information sections in the form

To modify the Display Settings:

Click > Customization > Objects > {object}
Click the Forms tab
Navigate to the Related Information section
Click the Display Settings link in the upper right corner
Use the Left/Right Arrow Buttons to select and move an object into the Hidden or Visible Objects columns
Optionally, use the Up/Down Arrow Buttons to reorder the objects in the list
Optionally, use the icons to configure and arrange sections. Note: Some sections have limited actions available.