Timer Rules Behavior

Timer rules allows you to schedule actions on a record for a specific interval. The timer rules are set such that they execute before or after the set date and time in a record.

The following section provides details on some possible scenarios to showcase the timer rule behavior:

Record created after adding a timer rule

1. Add records R1, R2, and R3.
2. Update R1 and R2.
3. Add a Timer Rule. The criteria of the timer rules remain the same for all three records.
4. Add another record R4.

Observation: The timer rule gets triggered only for the record R4.
Conclusion: Timer rules are triggered only for the records that you create post creation of the timer rule.

Record created or updated after adding a timer rule

1. Add records R1, R2, and R3.
2. Update R1 and R2.
3. Add a Timer Rule. The criteria of the timer rules remain the same for all three records.
4. Add another record R4.
5. Update the record R3.

Observation: The timer rule gets triggered for the records R4 and R3.
Conclusion: Timer rules are triggered for the records that you create or update post creation of the timer rule.

Records created post triggering of the timer rule

1. Create a timer rule.
2. Add a record R1.
3. After the timer rule is triggered for the record R1, add the records R2 and R3 within one hour from the trigger time. Note that at this point, the timer rule has triggered only for the record R1. It is yet to trigger for the records R2 and R3.
4. Update the timer rule and set a new time.

Observation: The timer rule gets triggered for the records R2 and R3 at the updated time set for the timer rule.
Conclusion: When you update the time for a timer rules, it is triggered for any records that are already in queue.

Deleting the timer rule

1. Create a timer rule.
2. Add a record R1.
3. After the timer rule is triggered for the record R1, add the records R2 and R3 within one hour from the trigger time. Note that at this point, the timer rule has triggered only for the record R1. It is yet to trigger for the records R2 and R3.
4. Delete the timer rule

Observation: The timer rule is not triggered for the records R2 and R3.
Conclusion: When you delete a timer rule, it is not triggered for any records that are in queue.

For more information, see Timer Rules