Timer Rules Behavior

Timer rules allows you to schedule actions on a record for a specific interval. The timer rules are set such that they execute before or after the set date and time in a record.

The following section provides details on some possible scenarios to showcase the timer rule behavior:

Record created after adding a timer rule

1. Add records R1, R2, and R3.
2. Update R1 and R2.
3. Add a Timer Rule. The criteria of the timer rules remain the same for all three records.
4. Add another record R4.

Observation: The timer rule gets triggered only for the record R4. Conclusion: Timer rules are triggered only for the records that you create post creation of the timer rule.

Record created or updated after adding a timer rule

1. Add records R1, R2, and R3.
2. Update R1 and R2.
3. Add a Timer Rule. The criteria of the timer rules remain the same for all three records.
4. Add another record R4.
5. Update the record R3.

Observation: The timer rule gets triggered for the records R4 and R3. Conclusion: Timer rules are triggered for the records that you create or update post creation of the timer rule.

Record created or updated after adding a timer rule

1. Add records R1, R2, and R3.
2. Update R1 and R2.
3. Add a Timer Rule. The criteria of the timer rules remain the same for all three records.
4. Add another record R4.
5. Update the record R3.

Observation: The timer rule gets triggered for the records R4 and R3. Conclusion: Timer rules are triggered for the records that you create or update post creation of the timer rule.

For more information, see Timer Rules