ServiceDesk application

The ServiceDesk application is an example of a Dynamic Case Management system--one that evolves with you as your processes mature, and which allows for ad hoc procedures (Multi Step Tasks) to be created when existing processes don't quite fit.

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For a list of features that set ServiceDesk apart from other Dynamic Case Management applications, see:

• [{ServiceDesk Features]]

To find out more about working with ServiceDesk, see:

• Using the Agent Portal
• Viewing and working with Cases
• Configuring and Using the Service Portal

To find out more about designing your own Case Management application, see:

• Designers Index
• The Welcome page for the Case Management platform.

You may also want to consult the pages in the ServiceDesk application category.