Cases Info

Cases are the fundamental unit of a Case Management system. Everything revolves around a case, from the tasks that people carry out to bring it to completion, the communications they carry on to do so, the automated procedures and reminders that help to keep progress on track, to the analytic reports and dashboards that tell your organization how you're doing.

Note: From a design perspective, all of that functionality is built around the Cases Object, plus a wide-ranging cast of supporting Objects.