Welcome!

The AgileApps Cloud platform platform is a true Case Management platform. It includes a built-in ServiceDesk application, centered around a comprehensive Cases Object and a cast of supporting objects, all of which can thoroughly customized. And it features an intuitive, interactive interface, as described in these pages:

• Using the Agent Portal
• Viewing Cases
• Working with Cases
• Configuring and Using the Service Portal

Underlying the AgileApps Cloud platform platform is a database in the cloud that includes powerful PaaS (Platform as a Service) features for building applications--applications that are driven by processes, and that support collaboration. And because the applications run in the cloud, you don't have to worry about scalability, backups, database administration, network administration, upgrades, or maintenance!

Where you go from here depends on what you want to do:

• Application Design - Customize an existing application or design a new one.
• System Development - Use programming languages and platform APIs.
• Sys Admin - Manage users, permissions, and company settings.
• Platform Admin - Manage tenant capabilities.
• Installer - Install a self-hosted instance of the platform.

Learn more:

• HowTo Guides - A collection of tutorials to take you from beginner to expert, in easy stages
• Developers Index - Reference information for developers
• Learning Resources - An overview of available resources, with guidelines to help you choose.
• FAQs - Frequently Asked Questions