Tenant Capabilities

Tenant Management System > Tenants > {Tenant} > Quick Links > Manage Tenant Capabilities

Available to Service Providers, this option provides the ability to configure platform options for service subscribers.

About Tenant Management

This feature enables real-time management of tenants in the AgileApps Cloud platform, providing Service Providers (ISVs and MSPs) with the ability to:

• Analyze accounts, set up custom branding, and act as tiered support for clients
• Set up client capabilities, proxy login to customer accounts (for support, setup or management control), and provides a full view of managed tenants
• Create branding for email templates and messaging, login pages, headers and footers

Considerations

• Due to the specialized nature of these features and the associated resource commitments, consider deploying only the options that are necessary to each tenant.

Managing Tenant Capabilities

ISV users in Roles with Proxy Login Access permission rights can grant/revoke options for Tenants/MSPs MSP users in Roles with Proxy Login Access permission rights can grant/revoke options for Tenants

Configuring Tenants

To enable/change Tenant Configuration Options

1. Open the Tenant object
2. Navigate to the tenant (customer) of interest
3. In the Quick Links section, click the Manage Tenant Capabilities link
4. Click the [Edit] button to change the elements available to this customer
5. Click [Save]

Tenant Configuration Options

Use the checkboxes to enable tenant configuration options:

• If checked, the option is enabled
• If unchecked, the option is disabled

See the pages below for more information on the available options:

Create Objects Custom Access Criteria Digital Signatures Mass Deployment of Packages to Tenants Object Inheritance Package System-Generated Objects Install Package from File Field Encryption Mobile Access

Create Application Develop Tools Manage Sites Multiple Languages Overwrite Previous Package Publish Package Synchronous Rollup Summary Fields Single Sign-On

Execution Limits

Maximum number of Rollup Summary Fields

The maximum number of Rollup Summary Fields allowed in the platform. (Each carries out operations in the background to keep the value up-to-date across the database, increasing the load on the system.)

Max. Job Count

The maximum number of scheduled jobs that can be executed per day. (This value only affects legacy customers enrolled in old billing plans. It is ignored for newer customers for whom Block Pricing is in force.)

Active

Determines whether the tenancy is active. Unchecking this box prevents that tenant's users from logging in.

External Library Folder

The place where external libraries are stored, so they can be used in Java classes. A relative path from the {platform_install}/tomcat/lib directory.}}

Java Code Governors

Apply governors in Java code?

Turns tenant-level Governance ON or OFF. The default is ON.

• If unchecked, tenant has effectively unlimited use of Java resources. (Protections against runaway code are still in place, but the ceiling is very high.)
• These governors apply to each execution request--a request for platform execution resources that begins when tenant code executes (Java code in a Data Policy, Java code in a JSP page, or JavaScript code in an HTML page), and ends when that code terminates.

Apply custom limits for tenant

Used to set individual limits for the tenant. The default is OFF. When off, global settings are used. When on, values can be specified for:

• Tenant level string size - The total size of all strings allocated in the Java heap space during an execution request.
• Tenant level statement count - The maximum number of Java code statements that can be run during an execution request.
• Tenant level CPU time - The maximum number of CPU milliseconds that can be consumed during an execution request.

Learn more: Governors on Java Code

Setting up a Development Environment

These options are typically enabled together to set up a development environment:

Overwrite Previous Package Publish Package Develop Tools Manage Sites

Multiple Languages Object Inheritance Package System-Generated Objects Install Package from File