Difference between revisions of "Customer Support Login"
From AgileApps Support Wiki
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Customer support teams can better assist users when they can login on behalf of a user. This is known as [[Proxy Login as this User|Login by Proxy]], and allows customer support staffers to login as the user, and navigate the platform with the user's configuration. All user permissions and privileges available to the user are granted to the customer support staffer who logs in by proxy. | Customer support teams can better assist users when they can login on behalf of a user. This is known as [[Proxy Login as this User|Login by Proxy]], and allows customer support staffers to login as the user, and navigate the platform with the user's configuration. All user permissions and privileges available to the user are granted to the customer support staffer who logs in by proxy. | ||
{{permissions|Customer Support Login Permission|Login by Proxy to a Tenant}} | {{permissions|Customer Support Login Permission|Login by Proxy to a Tenant}} | ||
Revision as of 00:36, 4 August 2011
Customer support teams can better assist users when they can login on behalf of a user. This is known as Login by Proxy, and allows customer support staffers to login as the user, and navigate the platform with the user's configuration. All user permissions and privileges available to the user are granted to the customer support staffer who logs in by proxy.
Users that have the Customer Support Login Permission permission can Login by Proxy to a Tenant
To Login by Proxy to a Tenant:
- Open the Tenants object
- Navigate to the Tenant of interest
- In the Quick Links section, click the Customer Support Login link to login as this user
- This Login by Proxy is tracked in the Audit Log, and is visible to the user
- When the investigation is complete, click the Switch Back link to exit the Proxy Login and revert to your last login state