Difference between revisions of "DCM App Features"

Latest revision as of 07:12, 16 July 2019

All DCM apps share an extensive set of features with Database Applications, including these:

Mobile-enabled, with automatically generated, customizable Forms
Predefined Tasks Object - assign Tasks to users and record completions in the record history.
Processes and Rules can be created to automate your procedures.
Document Templates can be created to generate formatted documents that integrate record data.
Email Templates can be created, to automatically insert record data when sending correspondence
Messages sent from a record are automatically recorded in the record history
A variety of integration strategies you can use to interact with other applications, whether running on the platform or elsewhere.

In addition, a DCM app predefines a Cases object that provides even more features:

Pre-defined Priority and Status fields that appear at the top of each Case record
Pre-defined Email Templates that can be customized or used as-is for formatted correspondence that integrates record data.
Service Level Objectives you can use to set operational targets (time to respond and time to resolve) for different kinds of cases
Social Channels

Record emailed responses in the case history, as well as the outgoing message.

@@ Line 15: / Line 15: @@
 ::* [[Email Channel]] -  Create cases automatically from incoming messages.
 ::: Record emailed responses in the case history, as well as the outgoing message.
-::* [[Facebook Channel]] - Interact with customers and create cases from a Facebook page.
+<!--::* [[Facebook Channel]] - Interact with customers and create cases from a Facebook page.
-::* [[Twitter and Twitter Search]] - Interact with customers and create cases using Twitter feeds.
+::* [[Twitter and Twitter Search]] - Interact with customers and create cases using Twitter feeds.(Hiding due to LJP-8904)-->