Timer Rules

{solution} > Case Types > {case type} > Timer Events

Timer events let you set up a schedule of actions to be carried out at specific times during the handling of a case.

Creating or Modifying a Timer Event

1. Go to {solution} > Case Types > {case type} > Timer Events
2. Select an existing event, or click [New Event]
3. Fill in the information below
4. Click [Save]

Basic Information

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Execute Rule Set

Choose one or more Rule Sets to execute when the specified time has elapsed.