Software Requirements

Required for Installation

Operating System	RedHat Enterprise Linux Server - Version 5 or Version 6 SUSE Linux Enterprise Server - Version 11 64 bit OS recommended
MySQL Server	MySQL Version 5.5.xx (Community Edition or Community Enterprise Edition) MySQL Client MySQL Shared libraries MySQL Shared compatibility libraries MySQL Headers and libraries For a new install, Configure the MySQL Server for use by the platform.
Libraries	Download these third-party libraries to a folder of your choosing. You'll provide their during the installation, to integrate them into the system. mysql-connector-java-5.1.24-bin.jar, downloaded from here jta.jar, downloaded from here

Required for Basic Platform Functionality

Mail Server	Mail Server Configuration Choose any of postfix, sendmail, etc. This mail server should run on TCP Port 25 The mail server should always be up and running for the platform functionality to work as expected Test and verify the Mail Server MTA (Mail Transfer Agent) with this command: echo "test mail" | mail -s "hello" admin-name@myserviceproviderdomain.com An email message should be received at the specified address. If the confirmation message does not arrive, check the mail log to discover the cause.
Cache	Memcached 1.4.10 for caching Memcached can be downloaded from http://memcached.org/ Memcached requires installation of libevent library version 2.0.16 (An event notification library) for your Operating System. It can be downloaded from http://www.monkey.org/~provos/libevent/ Learn More: Configuring memcached or Ehcache for caching Ehcached is made available through Common Tomcat profile Learn More: Configuring Ehcache
Web Server	Optional, but Recommended Apache HTTP server 2.2.21 The Apache web server can be placed in front of the Tomcat appserver to deliver static content more efficiently. It is recommended for systems with large numbers of Static Resources and Documents The following modules must be compiled into Apache during installation: mod_proxy mod_ssl mod_expires mod_headers Learn more: Installing and Configuring Apache for Use with the Platform
Browser Support	IE - Internet Explorer, FF - Firefox Application excluding Process IE11 yes FF32 yes (Minimum requirement) Chrome 48.0.2564 yes (Minimum requirement) Process Model No Support for Internet Explorer FF32 yes (Minimum requirement) Chrome 48.0.2564 yes (Minimum requirement)

Required for Additional Functionality

OpenOffice (optional)	OpenOffice 3.2.0 or higher This utility is required when generating PDFs from MS Word Document Templates It also used to support one-click viewing of documents, when configured in networking.properties Install the appropriate version of OpenOffice for your system from http://www.openoffice.org/download/ Add the following command to your system startup process: soffice -headless -accept="socket,host=127.0.0.1,port=8100;urp;" -nofirststartwizard Note: If you have a problem with glibc library version incompatibility while installing OpenOffice 3.4.x (usually happens on RedHat with version 5.6 and lower), you should download and install OpenOffice 3.20
HornetQ (optional)	HornetQ 2.2.14 The Messaging Server is an optional platform component that: Handles messages sent by a Twitter Search Handles the on-screen notifications when people are viewing the same Case, to prevent editing-collisions. Obtain it from http://www.jboss.org/hornetq/downloads.html Learn more: Installing the Messaging Server
Charting Libraries (optional)	Additional libraries are needed to email a chart or report. Learn more: Install the Chart Handling Libraries