Welcome!

The AgileApps Cloud platform platform is a true Case Management platform. It includes a built-in ServiceDesk application, centered around a comprehensive Cases Object and a cast of supporting objects, all of which can thoroughly customized. And it features an intuitive, interactive interface, as described in these pages:

• Using the Agent Portal
• Viewing Cases
• Working with Cases
• Configuring and Using the Service Portal

Underlying the AgileApps Cloud platform platform is a database in the cloud that includes powerful PaaS (Platform as a Service) features for building applications--applications that are driven by processes, and that support collaboration. And because the applications run in the cloud, you don't have to worry about scalability, backups, database administration, network administration, upgrades, or maintenance!

Where you go from here depends on who you are, and what you want to do:

• Platform User - Run a platform application.
• Application Design - Customize an existing application or design a new one.
• System Developer - Use programming languages and platform APIs.
• Sys Admin - Manage users, permissions, and company settings.
• Platform Admin - Manage tenant capabilities.
• Installer - Install a self-hosted instance of the platform.

Introductory Material:

• Sequential Topic Index - An A to Z sequence of help topics to take you from first use through design, development, and system administration.
• Developer Suite - An overview of development capabilities available in the platform.

Learn more:

• What's New - Platform modifications and enhancements
• HowTo Guides - A collection of tutorials to take from beginner to expert, in easy stages
• Developers Index - Reference information for developers
• Learning Resources - An overview of available resources, with guidelines to help you choose.
• FAQs - Frequently Asked Questions