Email Bounce Notification

When you send an email message to an address that is no longer active, or if the email server is very busy, you may get an error message (a bounce message).

How it Works

When you send an email message from the platform and it bounces, you are notified by email, so that you can then take action to correct the email address for that Contact, or try again later.

What about Marketing Campaign Email Bounces?

Email bounces can also happen in Marketing Campaigns, however, you will not receive email notification from campaign bounces.

Email bounces from campaigns are tracked from Advanced Marketing Reports in Campaigns.

Troubleshooting: I'm not getting any Email Bounce Notification Messages

In large campaigns, you can expect that some email addresses are no longer valid. If you were expecting a bounce message and didn't get it, check your Spam folder. Your email service provider may have identified the email bounce notification as spam, and your email client may be setup to automatically move spam to a separate folder.

To avoid this problem, add a line to your email campaigns, requesting that the recipients add your email address to their contacts list, like this:

In order to ensure delivery of our emails to your inbox, please remember to add 
our email address to your email address book.