Session Management

About Session Management

A session is defined as one browser on one device, where a user accesses the platform. The browser can have multiple windows open, but it still counts as one session. When Session Management is activated, users subject to session limits must log off existing sessions to start a new one when the limit is reached. Administrators can turn the feature on or off, set the maximum number of sessions per user, and view in-progress user sessions. To log in after reaching the session limit, old sessions can be automatically or selectively closed by the user or an admin.

Considerations:

• Session limits do not apply to admins with User Management permission.
• Multiple windows in a single browser constitute one session, not multiple sessions.

Exception:

If a new browser window is created by clicking the browser icon, it is a separate session.

However, if the new window is created from within the browser (for example, by pressing Ctrl+N), then the new window is part of the same session.

• When a window is started in a browser's "incognito" mode, it is considered a new session. (Note: If a second window is created in that mode, it is part of the same "incognito" session.)
• If the maximum number of sessions is reduced, then upon the next login, a user who reaches the new limit will be required to terminate multiple sessions, or have them terminated automatically, depending on the account configuration.

Working with Sessions

When the Session Limits option is enabled, you can specify how many concurrent sessions a user is allowed to have open at one time.

The Session Limits option is enabled by your Service Provider. The default single sign-on setting on on-premises installation is Off. The default single sign-on setting on the cloud is On. (Contact Support to make changes.)

Note: The configuration workflow for session management differs in old and new UI.

Enabling session management in new UI

1. Go to Configuration () > Account Management > Company Information.
2. Click the Edit button.
3. In the Session Management section, check the Enable Session Limit checkbox. The Session Management settings appear.
4. Update the session management settings:
   • Maximum # of concurrent sessions per user - The maximum number of concurrent sessions a user is allowed.
   • When limit is exceeded - What to do when a user reaches the session limit and attempts to log in again:
     • Automatically close oldest session - The oldest open session(s) are automatically closed. This is the default option.
     • Let user choose which session to close - A dialog appears, allowing the user to select the sessions to close or cancel the login attempt.
5. Click the Save button.

Managing sessions in new UI

Management by users

1. From the dashboard, click the Profile image at the top right.
2. Select Edit profile > Session Management.
3. You can find the list of your active sessions with details such as last login, login type, session details, and IP address.
4. Select the session(s) you wish to terminate.
5. Click Logout Session(s) button.

Note: If the admin has enabled the "Let user choose which session to close" option, a dialog appears when a user attempts to log in while at the session limit.

Management by admins

1. From the dashboard, click the Profile image at the top right.
2. Select Edit profile > Session Management.
3. You can find the list of your active sessions with details such as last login, login type, session details, and IP address.
4. To manage the session of the users, enter the user name in the "Search user name to search sessions" field.
5. Select the session(s) you wish to terminate.
6. Click Logout Session(s) button.

Enabling session management in old UI

1. From the dashboard, click the Settings dropdown at the top right and select Administration.
2. Click 'Account Management > Company Information.
3. Click the Edit button at the top right.
4. In the Session Management section, check the Enable Session Limit checkbox. The Session Management settings appear.
5. Update the Session Management settings:
   • Maximum # of concurrent sessions per user - The maximum number of concurrent sessions a user is allowed.
   • When limit is exceeded - What to do when a user reaches the session limit and attempts to log in again:
     • Automatically close oldest session - The oldest open session(s) are automatically closed. This is the default option.
     • Let user choose which session to close - A dialog appears, allowing the user to select the sessions to close or cancel the login attempt.
6. Click the Save button.

Managing sessions in old UI

Management by users

1. From the dashboard, click the Personalize dropdown at the top and select Personal Settings.
2. Click Session Management.
3. You can find the list of your active sessions with details such as last login, login type, session details, and IP address.
4. Select the session(s) you wish to terminate.
5. Click Logout Session(s) button.

Note: If the admin has enabled the "Let user choose which session to close" option, a dialog appears when a user attempts to log in while at the session limit.

Management by admins

1. From the dashboard, click the Personalize dropdown at the top and select Personal Settings.
2. Click Session Management.
3. You can find the list of your active sessions with details such as last login, login type, session details, and IP address.
4. To manage the session of the users, enter the user name in the "Search user" field or click the Search icon and select the desired user.
5. Select the session(s) you wish to terminate.
6. Click Logout Session(s) button.