Difference between revisions of "URL Addresses"
From AgileApps Support Wiki
imported>Aeric |
imported>Aeric |
||
| Line 3: | Line 3: | ||
:''See also:'' [[Quick Links]] | :''See also:'' [[Quick Links]] | ||
===Accessing a Contact Phone Number=== | ===Accessing a Contact Phone Number=== | ||
| Line 11: | Line 8: | ||
::<tt><nowiki>https://{domain}/networking/servicedesk/index.jsp#_phone/{phoneNumber}</nowiki></tt> | ::<tt><nowiki>https://{domain}/networking/servicedesk/index.jsp#_phone/{phoneNumber}</nowiki></tt> | ||
::where the phone number has no spaces or punctuation characters. | ::where the phone number has no spaces or punctuation characters. | ||
===Accessing Records in the Agent Portal=== | ===Accessing Records in the Agent Portal=== | ||
| Line 26: | Line 19: | ||
===Accessing Records in the Service Portal=== | ===Accessing Records in the Service Portal=== | ||
These patterns go to specific [[Service Portal]] entries, in the ServiceDesk application. | These patterns go to specific [[Service Portal]] entries, in the ServiceDesk application. | ||
<blockquote> | |||
====Community Thread==== | |||
:This pattern goes to a community conversation in the [[ServiceDesk application]]: | |||
::<tt><nowiki>https://{domain}/networking/servicedesk/index.jsp#_portal/community/{threadID}</nowiki></tt> | |||
==== | ====KnowledgeBase Article==== | ||
:This pattern goes to a knowledgebase article in the [[ServiceDesk application]]: | |||
::<tt><nowiki>https://{domain}/networking/servicedesk/index.jsp#_portal/articles/{articleID}</nowiki></tt> | |||
</blockquote> | |||
===Accessing Tabs=== | ===Accessing Tabs=== | ||
Revision as of 02:37, 26 March 2014
These URL Address patterns can be pasted into an email or used as a link from external applications.
- See also: Quick Links
Accessing a Contact Phone Number
- This pattern goes to a Contacts record in the ServiceDesk application:
- https://{domain}/networking/servicedesk/index.jsp#_phone/{phoneNumber}
- where the phone number has no spaces or punctuation characters.
Accessing Records in the Agent Portal
- This pattern goes to a case record:
- https://{domain}/networking/servicedesk/index.jsp#cases/{caseNumber}
- This pattern goes to a record in a specified object:
- https://{domain}/networking/servicedesk/index.jsp#_{objectID}/{recordID}
- For System Objects, object IDs are readable names. For other objects, they are alphanumeric identifiers.
Accessing Records in the Service Portal
These patterns go to specific Service Portal entries, in the ServiceDesk application.
Community Thread
- This pattern goes to a community conversation in the ServiceDesk application:
- https://{domain}/networking/servicedesk/index.jsp#_portal/community/{threadID}
KnowledgeBase Article
- This pattern goes to a knowledgebase article in the ServiceDesk application:
- https://{domain}/networking/servicedesk/index.jsp#_portal/articles/{articleID}
Accessing Tabs
These patterns go to the specified tabs in any application:
- https://{domain}/networking/servicedesk/index.jsp#_dashboard
- https://{domain}/networking/servicedesk/index.jsp#_cases
- https://{domain}/networking/servicedesk/index.jsp#_tasks
- https://{domain}/networking/servicedesk/index.jsp#_twitter
- https://{domain}/networking/servicedesk/index.jsp#_reports
These go to the specified tabs in the ServiceDesk application:
- https://{domain}/networking/servicedesk/index.jsp#_accounts
- https://{domain}/networking/servicedesk/index.jsp#_contacts
- https://{domain}/networking/servicedesk/index.jsp#_articles
These go to Service Portal tabs in the ServiceDesk application:
- https://{domain}/networking/servicedesk/index.jsp#_portal/articles
- https://{domain}/networking/servicedesk/index.jsp#_portal/community