Difference between revisions of "ServiceDesk application"
From AgileApps Support Wiki
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The {{HD}} application is an example of a ''Dynamic Case Management'' system--one that evolves with you as your processes mature, and which allows for ''ad hoc'' procedures ([[Multi Step Tasks]]) to be created when existing processes don't quite fit. | The {{HD}} application is an example of a ''Dynamic Case Management'' system--one that evolves with you as your processes mature, and which allows for ''ad hoc'' procedures ([[Multi Step Tasks]]) to be created when existing processes don't quite fit. | ||
====Learn More==== | |||
To find out more about working with {{HD}}, see: | To find out more about working with {{HD}}, see: | ||
:* Using the [[Agent Portal]] | :* Using the [[Agent Portal]] | ||
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:* The [[Welcome]] page for the Case Management platform. | :* The [[Welcome]] page for the Case Management platform. | ||
You may also want to consult the pages in the [[:Category:{{HD}} application|{{HD}} application | You may also want to consult the pages in the [[:Category:{{HD}} application|{{HD}} application]] category. | ||
<noinclude> | <noinclude> | ||
[[Category:{{HD}} application]] | [[Category:{{HD}} application]] | ||
</noinclude> | </noinclude> | ||
Revision as of 00:25, 6 June 2013
The ServiceDesk application is an example of a Dynamic Case Management system--one that evolves with you as your processes mature, and which allows for ad hoc procedures (Multi Step Tasks) to be created when existing processes don't quite fit.
Learn More
To find out more about working with ServiceDesk, see:
- Using the Agent Portal
- Viewing and working with Cases
- Configuring and Using the Service Portal
To find out more about designing your own Case Management application, see:
- Designers Index
- The Welcome page for the Case Management platform.
You may also want to consult the pages in the ServiceDesk application category.