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Difference between revisions of "Cases Info"

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''Cases'' are the fundamental unit of a Case Management system. Everything revolves around a ''case'', including the tasks that people carry out to bring it to completion, the communications they carry on to do so, and the automated procedures and reminders that help to keep progress on track.
''Cases'' are the fundamental unit of a Case Management system. Everything revolves around a ''case'', from the tasks that people carry out to bring it to completion, the communications they carry on to do so, the automated procedures and reminders that help to keep progress on track, and the analytic reports and dashboards that tell your organization how you're doing.
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Revision as of 19:27, 13 May 2013

Cases are the fundamental unit of a Case Management system. Everything revolves around a case, from the tasks that people carry out to bring it to completion, the communications they carry on to do so, the automated procedures and reminders that help to keep progress on track, and the analytic reports and dashboards that tell your organization how you're doing.