Difference between revisions of "Service Portal Config"
From AgileApps Support Wiki
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For B2B support, this option is generally disabled. When it is, customers can register only when you [[ServicePortal Invitations|send them an invitation]]. | For B2B support, this option is generally disabled. When it is, customers can register only when you [[ServicePortal Invitations|send them an invitation]]. | ||
# You can also upload a logo image and customize the Service Portal in other ways. | # You can also upload a logo image and customize the Service Portal in other ways. | ||
#: ''Learn more:'' | |||
#:: [[ServiceDesk Branding|Branding ServiceDesk for your Organization]]. | |||
#:: [[Service Portal Settings]], for a complete list of settings | |||
<noinclude> | <noinclude> | ||
[[Category:Config]] | [[Category:Config]] | ||
</noinclude> | </noinclude> | ||
Revision as of 19:01, 13 May 2013
To configure the Service Portal, you start by selecting the features you want:
- Go to
> Channels > Service Portal
- The Configure Service Portal page opens.
- Under Portal Features:
- Click the Community checkbox to let users interact with each other
- Click the Knowledge Base checkbox to give users access to articles you\’ve published
- Next decide if you\’ll allow users to register themselves:
- Self-registration is generally useful for business-to-consumer (B2C) support, where customers may have purchased your products through a retail channel. When customers visit your Service Portal, they can then login using their Facebook, Twitter, or Google ID--or they can create a new username and password at the portal site.
For B2B support, this option is generally disabled. When it is, customers can register only when you send them an invitation.
- You can also upload a logo image and customize the Service Portal in other ways.
- Learn more:
- Branding ServiceDesk for your Organization.
- Service Portal Settings, for a complete list of settings
- Learn more: