Difference between revisions of "Service Portal"
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Revision as of 23:40, 8 March 2013
The Service Portal allows for both registered users and guests. The features that different users can access depends on the configuration choices made when Customizing the Service Portal.
To visit the Service Portal, customers and other visitors use the same URL you visit when you log in.
Your configuration settings tell which kinds of users are allowed:
- Guests are visitors who can access Support Portal features without logging in
- Registered Users are visitors who can log in to access Support Portal features
- Internal Users are Case Agents and other support staff who work with the system to manage support cases