Difference between revisions of "Service Portal"
From AgileApps Support Wiki
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imported>Aeric m (Text replace - 'Service Desk' to 'Support Portal') |
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Your configuration settings tell which kinds of users are allowed: | Your configuration settings tell which kinds of users are allowed: | ||
:* ''Guests'' are visitors who can access | :* ''Guests'' are visitors who can access Support Portal features without logging in | ||
:* ''Registered Users'' are visitors who can log in to access | :* ''Registered Users'' are visitors who can log in to access Support Portal features | ||
:* ''Internal Users'' are Case Agents and other support staff who work with the system to manage support cases | :* ''Internal Users'' are Case Agents and other support staff who work with the system to manage support cases | ||
Revision as of 23:38, 1 November 2012
The Service Portal allows for both registered users and guests. The features that different users can access depends on the configuration choices made by Template:HDlink.
To visit the Service Portal, customers and other visitors use the same URL you visit when you log in.
Your configuration settings tell which kinds of users are allowed:
- Guests are visitors who can access Support Portal features without logging in
- Registered Users are visitors who can log in to access Support Portal features
- Internal Users are Case Agents and other support staff who work with the system to manage support cases