Software Requirements

Operating System	RedHat Linux Enterprise Server (ES) Release 5.6-5.10 Fedora version 6 to 19 SUSE Enterprise Linux, SLES 10 CentOS versions with an RHEL base of 5.6 to 5.10 64 bit OS recommended with Perl installed (compatible with MySQL Server)
Java	Oracle JDK 7.0, release _06 or above Notes: Libraries from the JDK (development kit) are required. The JRE (runtime environment) is insufficient. The Oracle JDK is required. At the time of this writing, the Open JDK does not work.
MySQL Server	MySQL Version 5.5.xx (Community Edition or Community Enterprise Edition) MySQL Client MySQL Shared libraries MySQL Shared compatibility libraries MySQL Headers and libraries Required configuration for the platform. (See: Configuring the MySQL Server)
Libraries	Download these third-party libraries to a folder of your choosing. You'll provide the location of that folder during the installation, to integrate them into the system. mysql-connector-java-5.1.24-bin.jar, downloaded from here jta.jar, downloaded from here
Mail Server	Mail Server Configuration Choose any of postfix, sendmail, etc. This mail server should run on TCP Port 25 The mail server should always be up and running for the platform functionality to work as expected Test and verify the Mail Server MTA (Mail Transfer Agent) with this command: echo "test mail" | mail -s "hello" admin-name@myserviceproviderdomain.com An email message should be received at the specified address. If the confirmation message does not arrive, check the mail log to discover the cause.
Memcached	Memcached 1.4.10 or later for caching Memcached can be downloaded from http://memcached.org/ Memcached requires installation of libevent library version 2.0.16 (An event notification library) for your Operating System. It can be downloaded from http://www.monkey.org/~provos/libevent/ Learn More: Configuring memcached
Web Server	Optional, but Recommended Apache HTTP server 2.2.21 The Apache web server can be placed in front of the Tomcat appserver deliver static content more efficiently. The following modules must be compiled into Apache during installation: mod_proxy mod_ssl mod_expires mod_headers Learn more: Installing and Configuring Apache for Use with the Platform
OpenOffice (optional)	OpenOffice 3.2.0 or higher This utility is required when generating PDFs from MS Word Document Templates Install the appropriate version of OpenOffice for your system from http://www.openoffice.org/download/ Add the following command to your system startup process: soffice -headless -accept="socket,host=127.0.0.1,port=8100;urp;" -nofirststartwizard Note: If you have a problem with glibc library version incompatibility while installing OpenOffice 3.4.x (usually happens on RedHat with version 5.6 and lower), you should download and install OpenOffice 3.20
HornetQ (optional)	HornetQ 2.2.14 The messaging server is used for communications between social channels (e.g. Twitter and Facebook). It also handles on-screen notifications when multiple people are looking at the same case, to prevent editing-collisions. Obtain it from http://www.jboss.org/hornetq/downloads.html Learn more: Installing the Messaging Server