Difference between revisions of "Email Bounce Notification"
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===How it Works=== | ===How it Works=== | ||
When you send an email message from the platform and it bounces, you | When you send an email message from the platform and it bounces, you are notified by email, so that you can then take action to correct the email address for that Contact, or try again later. | ||
===Troubleshooting: I'm not getting any Email Bounce Notification Messages=== | ===Troubleshooting: I'm not getting any Email Bounce Notification Messages=== | ||
If you were expecting a bounce message and didn't get it, check your Spam folder. Your email service provider may have identified the email bounce notification as spam, and your email client may be setup to automatically move spam to a separate folder. | |||
To avoid this problem, add a line to your | To avoid this problem, add a line to your [[Email Templates]], requesting that the recipients add your email address to their contacts list, like this: | ||
:{| | :{| | ||
Latest revision as of 00:00, 16 May 2013
When you send an email message to an address that is no longer active, or if the email server is very busy, you may get an error message (a bounce message).
How it Works
When you send an email message from the platform and it bounces, you are notified by email, so that you can then take action to correct the email address for that Contact, or try again later.
Troubleshooting: I'm not getting any Email Bounce Notification Messages
If you were expecting a bounce message and didn't get it, check your Spam folder. Your email service provider may have identified the email bounce notification as spam, and your email client may be setup to automatically move spam to a separate folder.
To avoid this problem, add a line to your Email Templates, requesting that the recipients add your email address to their contacts list, like this:
In order to ensure delivery of our emails to your inbox, please remember to add our email address to your email address book.