Difference between revisions of "DCM App Features"
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imported>Aeric (Created page with "All DCM apps share an extensive set of features with Database Applications, including these: :* Mobile-enabled, with automatically generated, customizable Forms :* Predef...") |
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:* A variety of integration strategies you can use to interact with other applications, whether running on the platform or elsewhere. | :* A variety of integration strategies you can use to interact with other applications, whether running on the platform or elsewhere. | ||
In addition, a DCM app predefines a [[Cases | In addition, a DCM app predefines a [[Cases object]] that provides even more features: | ||
:* Pre-defined '''Priority''' and '''Status''' fields that appear at the top of each Case record | :* Pre-defined '''Priority''' and '''Status''' fields that appear at the top of each Case record | ||
:* Pre-defined [[Email Templates]] that can be customized or used as-is for formatted correspondence that integrates record data. | :* Pre-defined [[Email Templates]] that can be customized or used as-is for formatted correspondence that integrates record data. | ||
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::* [[Email Channel]] - Create cases automatically from incoming messages. | ::* [[Email Channel]] - Create cases automatically from incoming messages. | ||
::: Record emailed responses in the case history, as well as the outgoing message. | ::: Record emailed responses in the case history, as well as the outgoing message. | ||
::* [[Facebook Channel]] - Interact with customers and create cases from a Facebook page. | <!--::* [[Facebook Channel]] - Interact with customers and create cases from a Facebook page. | ||
::* [[Twitter and Twitter Search]] - Interact with customers and create cases using Twitter feeds. | ::* [[Twitter and Twitter Search]] - Interact with customers and create cases using Twitter feeds.(Hiding due to LJP-8904)--> | ||
Latest revision as of 07:12, 16 July 2019
All DCM apps share an extensive set of features with Database Applications, including these:
- Mobile-enabled, with automatically generated, customizable Forms
- Predefined Tasks Object - assign Tasks to users and record completions in the record history.
- Processes and Rules can be created to automate your procedures.
- Document Templates can be created to generate formatted documents that integrate record data.
- Email Templates can be created, to automatically insert record data when sending correspondence
- Messages sent from a record are automatically recorded in the record history
- A variety of integration strategies you can use to interact with other applications, whether running on the platform or elsewhere.
In addition, a DCM app predefines a Cases object that provides even more features:
- Pre-defined Priority and Status fields that appear at the top of each Case record
- Pre-defined Email Templates that can be customized or used as-is for formatted correspondence that integrates record data.
- Service Level Objectives you can use to set operational targets (time to respond and time to resolve) for different kinds of cases
- Social Channels
- Email Channel - Create cases automatically from incoming messages.
- Record emailed responses in the case history, as well as the outgoing message.