Configuring Document Services

Important: Changing the document service configuration requires a restart of all Application Servers.

Document uploads and downloads are handled by the document service. Managed documents include:

• Individual documents accessed through the documents tab
• Attachments to records
• File and image fields in records

The document service ensures that documents can be accessed from any application server. One of the App Servers should be designated as the document server. That server needs access to the storage device that will hold the documents.

Recommendation: A reliable storage device should be used for document storage--something on the order of a SAN or a RAID enabled disk array.

The URL of the document server can be configured by updating the following columns in the table relationals.NETWORK_GLOBAL_PROPERTIES:

• document_server - Stores documents that can be accessed only by authenticated users
• public_document_server – Stores public documents that can be accessed without logging into the platform
• import_document_server – Stores documents that are uploaded using data import

Notes:

• The typical value for those properties is http://ip_address_of_document_server/networking
• Changing the document server location requires a restart of all platform instances.

Recommendation: All three values should be the same. In other words, exactly one server should be responsible for all of the document services.